Cancellation & rescheduling policy

Introduction

This policy is designed to clarify rescheduling and cancellation mechanisms transparently. By booking any service, you acknowledge your agreement to what is stated below.

Rescheduling

You can reschedule a session at no extra charge by notifying us at least 24 hours before the session time, subject to the availability of alternative slots. One free rescheduling is allowed per booking.

Cancellation 24 hours or more in advance

If you cancel at least 24 hours before the session time, the full amount is refunded, or it can be converted into credit for a later booking according to your preference.

Same-day cancellation

Any cancellation made on the day of the appointment (less than 24 hours) incurs half the session value as a cancellation fee, and the remaining half is returned to the user.

No-show

In case of not attending the scheduled appointment without prior notice, no refund is due, and the full amount is counted as a fee for the booked session. A new session can be booked independently.

Refunds

Approved refund requests are processed within 7 to 14 business days and returned via the original payment method whenever possible. The actual timeframe may vary depending on the payment provider.

Written consultations

For written consultations, no refund is due after work on the reply has started. You may cancel the request and receive a full refund only before processing begins.

Contact

For any rescheduling or cancellation request, please contact us as soon as possible via the contact page on the website or the dedicated bookings email, so we can serve you in the most appropriate way.